Initial Cycling Assessment

The Brief Overview covers the general procedure that will be followed, however, there is no “one-size fits all” approach. Instead the process will be adapted to suit individual circumstances and requirements – in short the depth of questioning and assessment of certain parameters will vary to suit factors including (but not limited to) your injury status, type cycling participation, cycling volume/intensity and riding goals. For example, an uninjured commuter cyclist who only rides short distances to/from work a few times per week on an upright flat bar road bike will require less in-depth (and thereby shorter) assessment than a racing cyclist with high training loads and multiple concurrent injuries.

Following the completion of the history taking and assessment on/off the bike, we will discuss with you the issues identified, possible interventions and our recommendations so you can make an informed decision before proceeding further.

Subsequent interventions may include:

• adjustments in bicycle configuration (including referral to a mechanic where required)
• sizing for a new bicycle or bicycle components
• general physiotherapy management
• implementing a strength and conditioning program
• training advice (liaising with your coach where applicable/necessary)
• referral for imaging and/or to other health practitioners

This consult is primarily an assessment (information gathering) consult, however, if both parties have the time and there are no reasons why adjustments to bike setup cannot be made on the day then this may occur. If not then a subsequent consultation will be arranged.

Should you require an assessment and fitting within a single session then a Telehealth (video/phone) Consultation will be required to gather background information. This will allow us to firstly identify any issues that foreseeably increase the risk of us not being able to complete an assessment and fit within a single session. If we are satisfied that the risk of this occurring is low then we will then estimate the additional time requirement and adjust our minimum fee accordingly. 

Necessary

• Your usual cycling clothing and footwear*
• Your bike*
• Any relevant reports/imaging (e.g. Xray, MRI, CT or ultrasound scans) if getting assessed in relation to a specific injury or medical/health condition
• Referral letter (If referred for an assessment)
• Means of payment (card or cash)

* If you would like to be assessed on multiple bikes and/or pairs of shoes during the same session then please advise us in advance so we can estimate the additional time requirement (minimum fee may increase as a result).

Optional (but recommended)

• Any potentially useful bicycle components you may have on hand (e.g. different handlebar stems, spare saddles, fresh cleats etc.) in the event time is available to make adjustments
• Private Health Fund card if you wish to claim a rebate on the spot (see here for participating funds – select Physiotherapists)

This service is subject to our standard Terms and Conditions, Disclaimer and Privacy Policy (see website footer).

Billing

The stated fee does not cover parts/components or other goods supplied in the course of providing the service.

To provide greater certainty with respect to fees, a Telehealth (video/phone) consultation can be arranged in advance to gather background information which can then be used to provide an estimate on time and cost for you. In doing so we will cap our fees at the upper end of the range provided. Note that our ability to estimate time/cost relies on accurate and complete information being provided. Our fee cap will not apply:

• when dealing with circumstances we cannot be reasonably expected to foresee (e.g. time spent addressing a bicycle maintenance issue in order to be able to proceed);
• where inaccurate/incomplete information is provided that materially impacts on our ability to estimate duration (e.g. failing to disclose in advance the presence of an injury requiring assessment); and/or
• where additional work is requested in the course of the consultation that we were not advised of in advance.

Payment in full is due at the end of your consultation unless prior arrangements have been made.

Late Attendance

If you arrive late we may not be able to provide you with the full booked duration, however, the minimum fee will still apply. We recognise that sometimes things get in the way of arriving on time and so we allow a 10min grace period following your scheduled appointment start time before commencing billing for our time.

Cancellation / Rescheduling

Notice of intent to cancel or reschedule must be received by 5pm the day prior for morning appointments and by 7am on the day for afternoon appointments to avoid cancellation fees. This is so that we have sufficient opportunity to make the appointment to available to other clients and avoid financial harm to our business.

If notice of your intent to cancel/reschedule is not given by the applicable time then a fee equal to 50% of the minimum fee will apply. Note that this may be higher than stated on the service/fee schedule page where you have requested that additional time be set aside for your booking. This fee may be reduced or waived at our discretion where extenuating circumstances exist.