COVID-19 Policies and Procedures

Last updated: 3rd April, 2020

Cycling outdoors by yourself or in small groups (with observance of social distancing guidelines) is an excellent way of maintaining physical and mental health at this difficult time. For essential workers who normally catch public transport to work, commuting via bicycle also offers a viable alternative that helps reduce the time spent in proximity to others. In order to support the ability of individuals to take part in this activity, Cycle Dynamics remains open for business.

For your health and ours, a range of policies and procedures have been implemented and will be frequently reviewed as the situation evolves. Please see below for details.

Cycling Assessment and Bike Fitting Consultations

All new assessments will commence with an online or phone (telehealth) consultation. During this consultation your cycling, injury, medical and social history will be taken; and if feasible, arrange for you to capture and share some video of you riding on an indoor trainer (instructions on how to do this can be provided). On the basis of this information a decision will be made about the appropriate next step. 

For those with relatively minor and uncomplicated issues, initial management is likely to involve advice/education regarding appropriate self-management and simple bike adjustments that can be trialled at home (for those with the necessary tools and skills to perform them). The outcome of this would be reviewed and should the desired outcome not be achieved then additional advice may be provided and/or an in-clinic consultation arranged.*

Cyclists with more significant injury problems or conditions causing limitation of cycling may be able to be managed as above, however, the likelihood of requiring an in-clinic consultation* to conduct on-bike analysis and apply bike fit interventions is higher. If clinically necessary, you may be also referred to other health practitioners or for imaging.

Depending on circumstances, subsequent consultations may be conducted remotely (online or by phone) or in clinic.*

* Bookings for in-clinic consultations are subject to item 1 under infection control below. 

Infection Control

Cycle Dynamics takes the current pandemic very seriously and to protect both you and your physiotherapist, the following infection control procedures will be followed for in-clinic consultations: 

  1. If any of the following criteria you will be asked to defer your appointment (no cancellation fees will apply under these circumstances):
    • if you are currently unwell, even if only mild symptoms – this includes symptoms such as fever, shortness of breath, runny nose, cough, sneezing etc.
    • if you have travelled internationally or interstate within the previous 14 days
    • have had contact with a suspected or confirmed COVID-19 case within the previous 14 days
    • if you are under any direction to self-isolate
    • if your physiotherapist becomes unwell or meets any of the other criteria
  2. You will be asked to thoroughly wash your hands (at least 30secs) with soap upon arrival plus as required during the consultation, and by attending you agree to follow any reasonable direction to do this. Your physiotherapist will also wash his hands in the same manner between each patient and as necessary throughout your consultation.
  3. Should there be a need to touch you during a consultation as part of assessment or treatment then your physiotherapist will wear disposable gloves (non-latex). See section below relating to physical assessment and manual therapy for more detail.
  4. All surfaces and objects that come into contact with patients will be disinfected between each patient. A gap between bookings will be maintained to enable this to be done effectively.
  5. The number of persons within the clinic at any point in time will be restricted to 1 per 4sqm of floor area. Note that as only one patient is seen at a time and that Cycle Dynamics is run by a sole operator, this requirement will be more than adequately complied with. Should you bring another person with you we ask that they remain in the waiting area outside unless their presence is absolutely necessary to facilitate the assessment and/or bike fitting interventions.
  6. At least 1.5m of physical distancing will be maintained at all times except for brief periods where close proximity is necessary and unavoidable. In the case of the latter, the utmost will be done to limit the cumulative duration to under 15mins per consult.
  7. Total appointment duration in a single day will be limited to 2hrs. If more time than this is required a subsequent booking for another day will be necessary.
  8. Cash payments will not be accepted – forms of payment accepted will include:
    • EFTPOS
    • Bpay
    • Direct deposit
    • Credit card via Halaxy’s payment processing system


The operator has also undertaken online infection control training by the Department of Health. 

Physical Assessment and Manual Therapy

Under normal circumstances a degree of physical contact is part of the physical assessment process, for example when assessing joint range of motion or conducting a neurological examination. Where an in-clinic consultation is deemed necessary, alternative assessment procedures that do not require close proximity (<1.5m) and physical contact will be used to the greatest extent possible. Where a strong clinical justification and lack of a suitable alternative exists, physical assessment will be handled in accordance with applicable infection control procedures above.

Manual therapy (hands-on treatment techniques such as joint mobilisation/manipulation, massage etc.) also requires physical contact and forms part of standard physiotherapy care. In the context of cycling assessment and bike fitting consultations, this is sometimes used to evaluate the potential effectiveness of such interventions for the management of cycling-related injuries and/or to improve flexibility for comfort and performance. Fortunately, alternative self-treatment techniques and strategies can often be employed and so this is the approach that will be taken. 

Telehealth Appointments

To request an online/phone consultation you may do this via our online booking system Halaxy* (preferred) or by contacting us directly via our contact form or phone.

* If you already have a Halaxy (formerly HealthKit) account then please log in and make the booking request from there.